Vex AI
Vex can answer members' questions using knowledge you write. It handles common questions so your team doesn't have to, and can suggest an answer before a ticket opens.
Turning it on
Use the switch at the top of the Vex AI page to turn Vex's answers on or off for your server.
Answer channels
Choose the channels where members can ask Vex questions. In those channels, Vex answers messages that start with "vex" and messages that reply to Vex.
Knowledge
Knowledge is a list of questions and answers about your server. Vex checks it before answering.
- Write each question the way a member would ask it, for example "How do I get verified?"
- Keep each answer short and complete, so it works on its own.
- To test your knowledge, type a question under Check your knowledge and see which entry matches.
Suggested answers
When a member starts a ticket, Vex checks your knowledge first. If it finds a matching entry, it shows that answer. The member can still open the ticket.
How Vex answers
- In your server, Vex only uses your server's knowledge. It doesn't use knowledge from other servers.
- Vex doesn't reply to messages that contain profanity.
- Vex answers each question from your knowledge. Conversations with Vex are deleted after 30 days.
- Answers are generated by an AI model from Anthropic and can be wrong. Members should rely on your team for anything important.