Frequently asked questions
Is Vex free?
Yes. Every feature available today is free. Premium will add paid features, and you're never charged without agreeing first.
Do I need to know any IDs or commands?
No. You choose channels, categories and roles from lists on the dashboard, and the dashboard posts the panel for you.
Who can change Vex's settings?
The server owner, anyone with Administrator or Manage Server, and members with a role added under Team and access.
Can members see each other's tickets?
No. Each ticket is a private channel. Only the member who opened it, your support roles and Vex can see it.
Can I edit the panel after posting it?
Yes. Edit it on the Support panel page and press Update panel. Vex edits the existing message.
How many questions can an area ask?
Up to 5. That's the maximum Discord allows in one form.
Can I use Vex in more than one server?
Yes. Each server has its own settings, knowledge and logs, and nothing is shared between servers.
How do I check whether Vex is online?
The status page shows whether Vex is online, its uptime and its response time.
How do I get help?
Open a ticket in the Support Server, or see Contact.