Permissions
When you add Vex, Discord asks you to approve the permissions below. Keep all of them selected.
| Permission | What Vex uses it for |
|---|---|
| View Channels | Access the panel, ticket, log and transcript channels |
| Send Messages | Post the panel, ticket messages, logs and Vex AI answers |
| Send Messages in Threads | Answer questions when an answer channel is a thread |
| Embed Links | Show images in the panel and ticket messages |
| Attach Files | Upload ticket answers and transcript files |
| Read Message History | Find the panel to update it, and collect ticket messages for transcripts |
| Manage Channels | Create, move and delete ticket channels |
| Manage Roles | Set who can see each ticket channel. Vex doesn't create roles or give roles to members |
| Use External Emojis | Not used in servers set up with the dashboard |
| Add Reactions | Not used in servers set up with the dashboard |
| Manage Messages | Not used in servers set up with the dashboard |
| Moderate Members | Not used in servers set up with the dashboard |
How ticket access works
Vex doesn't use roles to give access to tickets. When a ticket opens, Vex sets the ticket channel's permissions so that only the member who opened it, your support roles for that ticket and Vex can see it.