Messages
These are the messages Vex sends while a ticket is open. You build them from the same blocks as the support panel.
Messages Vex sends
| Message | When Vex sends it |
|---|---|
| Ticket opened | In the new ticket channel when a ticket opens. Includes the Close and Claim buttons |
| Close request | When a staff member marks the ticket as solved. Includes Yes, close it and I still need help buttons |
| Closed (DM) | To the member by direct message when the ticket closes, with the transcript |
| Out of hours | When a ticket opens outside your support hours |
Start from a preset or an empty message, and add only the blocks you need.
Variables
Vex replaces variables with real values when it sends the message.
| Variable | Replaced with | Works in |
|---|---|---|
{user} | A mention of the member | All messages |
{server} | Your server's name | All messages |
{ticket} | The ticket number | Ticket opened, Close request, Closed (DM) |
{area} | The ticket's area | Ticket opened, Closed (DM) |
{support} | Mentions of your support roles | Ticket opened |
{answers} | The member's answers to the area's questions | Ticket opened |
{staff} | The staff member handling the ticket | Close request, Closed (DM) |
{autoclose} | How long until an unanswered close request closes the ticket | Close request |
{nexthours} | When your team is next available, for example "Monday at 09:00" | Out of hours |
Sending a test
Press Direct message to send the message to yourself, including unsaved changes, with example values in place of the variables. Only you receive it.