Logging
Logging controls where Vex records support events and which events it records.
Channels
| Channel | Purpose |
|---|---|
| Log channel | Where Vex posts a message for each logged event |
| Transcript channel | Where Vex saves the transcript of every closed ticket before it deletes the ticket channel. Required: Vex won't open or close tickets until it's set |
Only your team should be able to see these channels.
Events
Turn each event on or off. Turn all on and Turn all off change every event at once.
| Event | Logged when |
|---|---|
| Ticket opened | A member opens a ticket |
| Ticket claimed | A staff member claims a ticket |
| Ticket unclaimed | A staff member unclaims a ticket |
| Close request sent | Staff ask the member to confirm the ticket can close |
| Ticket closed | A ticket closes |
| Transcript saved | Vex saves a ticket's transcript |
| Rating received | A member rates their support |
| Panel sent or updated | The support panel is posted or edited from the dashboard |
| Dashboard settings changed | Someone saves changes on the dashboard |
| Vex AI answered | Vex answers a question |
Event IDs
Support events and dashboard changes receive an Event ID, such as EV-10234. The same ID appears in the log channel and on the Activity page, so you can match a log message to the change or action that caused it.