Ticket areas
Areas are the options in the area menu, such as "Bug report" or "Billing". Each area can have its own form, category and roles.
Area settings
| Setting | What it does |
|---|---|
| Name and description | The text members see in the area menu |
| Emoji | An emoji from your server, shown next to the area in the menu |
| Category | Where tickets for this area are created. Turn on Use the Pending Tickets category to use your default category |
| Support roles | The roles that handle tickets in this area. If you add any, they're used instead of the support roles on the Tickets page. Leave it empty to use those |
| Ping on open | Roles pinged once when a ticket opens in this area |
| Show in the menu | Turn off to hide the area without deleting it |
Drag areas to change the order they appear in the menu.
Questions
Each area can ask up to 5 questions before the ticket opens, which is the maximum Discord allows in one form.
- A question can be up to 45 characters long.
- Choose Short for a one-line answer or Paragraph for a longer one.
- Add hint text to show an example answer inside the field.
- Turn on Required for questions that must be answered.
Vex includes the answers in the ticket's opening message. If an area has no questions, the ticket opens as soon as the member selects it.